ChurchHub Login Name doesn't Match User's Real Name

February 28, 2024 18:59
Updated

ARTICLE SUMMARY

This article explains the problem where the ChurchHub login name does not match the user/person's real name. Here, you can find a video example, the solution, and past results.

Problem:

When login to Church Hub Dave Jagger saw different name in his Info. It showed him as Jim Wolff.

We have a list of people who have had this error in FreshDesk case #

Video Example:

Solution:

Case opened with Protiviti.

Protiviti cleared the cache on ChurchHub, and turned off saving cached data.

Result:

Since implementing the above solution, there have been no more instances of this problem. We expected to hear from CH users, that CH was slower, as a result, but that feedback hasn't happened.