How to Update the Customer Satisfaction (CSAT) Email to Requestors

When a Fresh Desk ticket is Closed, an email asking the Customer (Requestor) to fill out a survey gets sent out. The attached video shows how to edit that email.

Summary Steps:

1. Go into Admin, Automation

2. Go to Ticket updates

3. Go to JK2 CSAT automation.

4. Update email by adding placeholder for Ticket url.