Colligo Upload Stuck on “Loading Properties”

Article Summary

When uploading an email attachment to SharePoint using the Colligo add-in, the upload may become stuck on “Loading Properties.”

This can occur when the SharePoint site or library has been saved as a Favorite in Colligo, but the link to that location has changed. Navigating manually to the correct SharePoint library through Colligo can resolve the issue.

Instructions

1. Close Outlook Completely
   • Quit the Microsoft Outlook desktop application.
   • Open Task Manager (Ctrl + Shift + Esc) to verify no hidden Outlook.exe background processes are running. Right-click any active instance and choose End Task.

2. Clear the Office Web Add-in Cache (Wef)

   • Press Windows Key + R to open the Run dialog box.
   • Type or paste the following path and press Enter:

   text

   %LOCALAPPDATA%\Microsoft\Office\16.0\Wef 
    

   Use code with caution.

   • Delete all contents or folders inside this directory.

3. Clear the Outlook Roaming Cache (RoamCache)

   • Press Windows Key + R again.
   • Type or paste the following path and press Enter:

   text

   %LOCALAPPDATA%\Microsoft\Outlook\RoamCache 
    

   Use code with caution.

   • Delete all files inside this folder.
4. Clear Edge / Web Browser Cache
   • Because Office add-ins rely on the embedded WebView2 / Edge rendering engine, open Microsoft Edge or Internet Explorer settings and clear temporary internet files, cache, and cookies.
5. Restart Outlook
   • Reopen Outlook Classic and check if the Colligo Email Manager pane or icon loads properly.